Online Shop Policies

1. Shipping Policy

  • Processing Time: Order processing and shipping times vary depending on item availability and stock location.
  • Shipping Carriers: We ship via FedEx, UPS, DHL
  • International Shipping: We offer international shipping to most countries.
  • Tracking: A tracking number is provided with every shipment.
  • Free Shipping: We do not offer free shipping at this time.

2. Return & Refund Policy

  • Return Window: Customers may request a return or refund within 30 days of purchase.
  • Return Shipping: The buyer is responsible for return shipping costs.
  • Refunds: Refunds are issued to the original payment method. We do not offer store credit or exchanges.
  • Non-returnable Items: All items are eligible for return. We do not have any non-returnable products.

3. Payment Policy

  • Accepted Payment Methods: We accept Visa, Mastercard, and Discover.
  • Sales Tax: We do not charge sales tax in any state.
  • Payment Security: All transactions are processed securely to protect your information.

4. Order Issues & Cancellations

  • Order Cancellations: Orders can be canceled any time before they are shipped.
  • Damaged or Incorrect Items: If you receive a damaged or incorrect item, please call us immediately.
  • Reporting Issues: Order issues must be reported within 7 days of delivery or during the applicable warranty period.

5. Privacy Policy

  • Data Collection: We do not collect customer information beyond what is necessary to fulfill an order.
  • Third-Party Sharing: We do not share customer information with third parties.
  • For more information, please contact us directly.

6. Contact Information

  • Email: info@asiimaging.com
  • Preferred Contact Methods: Email or phone are both welcome.
  • Response Time: We typically respond on the same day.