1. Call or email for an RMA number.
2. Please complete this RMA Form or use the form below.
3. Please write the RMA number of the outside of your shipping box. Unless otherwise advised please return both stage and controller, preferably in original packaging.
4. Please provide as much detail as possible about the nature of the problem, including the circumstances under which the failure has occurred.
After submitting and confirming your RMA form, please send your system to: Applied Scientific Instrumentation 29391 W Enid Rd. Eugene, OR 97402, USA
International Shipping Instructions
Please note ASI will only accept shipments for repairs & returns that follow the below procedures. If ASI is billed for custom duties because the following procedures are not followed ASI will bill the shipper for these charges. For smooth import/export of repair shipments, we strongly encourage you to use FEDEX.
On your Pro Forma Invoice clearly state: “This is US goods returning to manufacturer for repair and then to be returned. “
Shipment Purpose: Return and Repair
Use the harmonized code: 9801.00.1012. This harmonized code is for equipment repairs and returns. “Articles returned temporarily for repair, alteration, processing or the like, then foregoing to be re-exported”
When we finish the repair we will declare the amount of repair with the associated commodity HTS.
Please keep your export records noting your repair shipment. You will need this documentation to re-import your repair and avoid duties.
Return Shipping Address:
Applied Scientific Instrumentation Att: RMA # 29391 W. Enid Rd Eugene, OR 97402 541-461-8181